DOI: 10.18503/1995-2732-2024-22-2-190-198
Abstract
To ensure functioning of the quality management system and get competitive advantages, many organizations use various quality methods and tools. The range of these methods is quite wide and is used to achieve various purposes. Accreditation of testing and calibration laboratories for compliance with GOST ISO/IEC 17025 is a complex task and a strategic decision for the laboratory based on an approach, factoring into risks and opportunities. The accreditation procedure, like any laboratory procedure, must be assessed from a risk-based thinking perspective. There are several quality management tools to identify factors, influencing the process under study. One of them is the Ishikawa diagram, which clearly shows the relationship between the identified problem and its potential causes. Objectives. The research is aimed at obtaining a positive decision on the accreditation of the testing laboratory by preliminary elaboration of the bottlenecks identified during the expert analysis, using quality management tools and methods. Originality. It lies in the fact that for the first time an approach was proposed based on preventive actions, so that the laboratory can reduce the risks of all the identified bottlenecks during the accreditation and achieve the intended goal with the least losses. In the course of the research, experts determined the factors, influencing the key purpose: management (organization of work), equipment, personnel, premises and methods. The calculated concordance coefficient (0.725) has showed that expert judgments have a fairly high reliability. Result. Using quality management methods, it has been established that management (organization of work), equipment and personnel have the greatest influence on achieving the ultimate goal, namely obtaining a positive decision on accreditation. Based on this fact, testing laboratories, preparing to go through this procedure, are recommended to pay especially close attention to these factors.
Keywords
testing laboratory, accreditation, Ishikawa diagram, GOST ISO/IEC 17025, risks
For citation
Makaeva A.R., Denisova Ya.V. Application of Quality Management Methods to Analyze the Problems of the Accreditation Procedure of the Testing Laboratory. Vestnik Magnitogorskogo Gosudarstvennogo Tekhnicheskogo Universiteta im. G.I. Nosova [Vestnik of Nosov Magnitogorsk State Technical University]. 2024, vol. 22, no. 2, pp. 190-198. https://doi.org/10.18503/1995-2732-2024-22-2-190-198
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