DOI: 10.18503/1995-2732-2025-23-1-119-126
Abstract
Relevance. Assessing the service quality allows to improve the organization’s activities, identify the needs of stakeholders and opportunities for improvement, and also develop measures aimed at improving the service quality. Ensuring high quality of services in the field of ensuring uniformity of measurements plays a key role in various industries, including production, science, healthcare, construction, housing and public utilities, etc., however, the methodology for the service quality assessment in this area remains poorly studied. Objectives. It is required to develop a draft methodology that allows for monitoring and quantitative assessment of services quality indicators in the field of ensuring uniformity of measurements, such as verification and calibration of measuring instruments. Methods Applied. The article contains a description of a method that takes into account various indicators for assessing the service quality. Originality. The peculiarity of the proposed method lies in the possibility of its application in metrological organizations performing verification and calibration of measuring instruments. Result. The paper describes a methodology based on the analysis of modern assessment methods and the results of the practical application of methods for service quality assessment. The developed methodology will improve the accuracy of assessing the services quality, which in turn will improve the process of providing services, as well as increase confidence in the measurement results. The authors offer practical recommendations for the implementation and usage of this method. Practical Relevance. It is of practical importance to use the proposed method as a basis for developing a document describing the procedure for monitoring and quantitative assessment of the service quality and their improvement
Keywords
quality, ensuring uniformity of measurements, development of quality assessment methodology, quality management system, customer satisfaction
For citation
Musabirova L.A., Galimov F.M., Shabalina O.K. Development of the Methodology for Monitoring and Assessing the Quality of Services in the Field of Ensuring Uniformity of Measurements. Vestnik Magnitogorskogo Gosudarstvennogo Tekhnicheskogo Universiteta im. G.I. Nosova [Vestnik of Nosov Magnitogorsk State Technical University]. 2025, vol. 23, no. 1, pp. 119-126. https://doi.org/10.18503/1995-2732-2025-23-1-119-126
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