DOI: 10.18503/1995-2732-2020-18-1-63-70
Abstract
Problem statement (Relevance): This paper describes the current situation with quality management systems and states their main weak points. By analyzing a range of existing assessment methodologies, the author describes in the paper his QMS assessment methodology created by applying qualimetry methods. He also states the feasibility of qualimetry methods in assessing the quality systems. Objective of the research: To develop the assessment methodology for the quality management system of an organization, which has a broad application, corresponds to the existing standards and rules, and considers all the sides of the organization’s activities. Methods applied: When developing the assessment methodology, the author applied various qualimetry methods, including the system analysis and statistic methods. Novelty of the research: The novelty of the research is that the methodology was created to score the quality management system by analyzing all components included in a scope of the organization’s activities. Therefore, it considers the recommendations stated in currently applicable fundamental quality concepts, such as the Ishikawa diagram, TQM, etc. Findings: This paper presents a completed assessment methodology of the quality management system based on qualimetry methods. It contains a list of indicators forming a basis for assessment. Main calculation formulas are also provided and main recommendations on an assessment process are given. Practical relevance: The proposed methodology is used to make an overall assessment of the quality management system in any type of organizations, following all existing legal standards.
Keywords
Quality indicators, quality management system, qualimetry, score, assessment criterion.
For citation
Cherkasov D.A. Development of an Assessment Methodology for the Quality Management System of an Organization Using Qualimetry Methods. Vestnik Magnitogorskogo Gosudarstvennogo Tekhnicheskogo Universiteta im. G.I. Nosova [Vestnik of Nosov Magnitogorsk State Technical University]. 2020, vol. 18, no. 1, pp. 63–70. https://doi.org/10.18503/1995-2732-2020-18-1-63-70
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